FO Executive

In   Delhi- NCR, Hyderabad, Ahmedabad, Jaipur , Jodhpur   Category   Operations

Job Description

Job Title:FO Executive

Category:Operations

Location:Delhi- NCR, Hyderabad, Ahmedabad, Jaipur , Jodhpur

Responsible For

Experience: Fresher – 4 Year of experience in any hospital as front office executive.

Education: Graduate/Postgraduate.

Skills And Knowledge Required:

  • Excellent listening skills.
  • Strong verbal & written communication skills.
  • The ability to work as part of a team.
  • Be self-driven & pro-active.
  • Fast & accurate data entry skills.
  • Excellent phone etiquette.
  • A high level of accuracy & attention to detail.
  • Patient focus.
  • Respond to patient enquires.
  • Willing to work in shift.
  • Computer Literate.
  • Comfortable dealing with numbers and the processing of financial information.

Job Description:

  • To carry out routine work of the front desk including handling patient queries and guidance.
  • Schedule appointments for consultation/procedures for patients on either telephone or in person.
  • Schedule all provider appointments, including scheduling and, when necessary, coordinating ancillary testing when necessary and ensuring pre-certs and prior authorizations are received.
  • Answer phone calls and provide routine information to callers or/and transfer calls to the appropriate individuals, divisions or department.
  • Compare daily cash amounts against daily transactions in order to ensure that records balance.
  • Verify and coordinate patient referrals.
  • Complete registration formalities of the visiting patients.
  • Collect payments for consultation and issues receipts.
  • Greet visitors to the facility, answer questions and direct them to the appropriate individuals/department.
  • Take telephone messages for the staff Get admission forms filled up by the patients/ patients attendants for patients scheduled for surgery.
  • Tracking / Follow up call to patients who have not come for consultation / test at the appointed time.
  • Day to day cash collection from patients and generation of receipts
  • Entries in computer/daily ledgers
  • Preparation of surgery estimates for patients
  • Generation of computerized statements for all consultants on daily basis
  • All bills to be prepared as per the protocols/ requirements of  each organization
  • Checking and preparation of various credit bills related to all organizations
  • Entries of Pending payments & General belling entries

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