Job Description

Responsible For

Experience: Fresher – 4 Year of experience in any hospital as front office executive.

Education: Graduate/Postgraduate.

Skills And Knowledge Required:

• Excellent listening skills.
• Strong verbal & written communication skills.
• The ability to work as part of a team.
• Be self-driven & pro-active.
• Fast & accurate data entry skills.
• Excellent phone etiquette.
• A high level of accuracy & attention to detail.
• Patient focus.
• Respond to patient enquires.
• Willing to work in shift.
• Computer Literate.
• Comfortable dealing with numbers and the processing of financial information.

Job Description:

• To carry out routine work of the front desk including handling patient queries and guidance.
• Schedule appointments for consultation/procedures for patients on either telephone or in person.
• Schedule all provider appointments, including scheduling and, when necessary, coordinating ancillary testing when necessary and ensuring pre-certs and prior authorizations are received.
• Answer phone calls and provide routine information to callers or/and transfer calls to the appropriate individuals, divisions or department.
• Compare daily cash amounts against daily transactions in order to ensure that records balance.
• Verify and coordinate patient referrals.
• Complete registration formalities of the visiting patients.
• Collect payments for consultation and issues receipts.
• Greet visitors to the facility, answer questions and direct them to the appropriate individuals/department.
• Take telephone messages for the staff Get admission forms filled up by the patients/ patients attendants for patients scheduled for surgery.
• Tracking / Follow up call to patients who have not come for consultation / test at the appointed time.
• Day to day cash collection from patients and generation of receipts
• Entries in computer/daily ledgers
• Preparation of surgery estimates for patients
• Generation of computerized statements for all consultants on daily basis
• All bills to be prepared as per the protocols/ requirements of  each organization
• Checking and preparation of various credit bills related to all organizations
• Entries of Pending payments & General belling entries