IPD/OPD Bills Cancellation & Refund Process

Policy Title	IPD/OPD Bills Cancellation & Refund Process.
Prepared By	Internal Auditor, HOD Billing
Effective Date	Immediate
Review & revised Date	As and when required.

Purpose

To process smooth cancellation and refunds of IPD/OPD bills with valid justifications.

POLICY ELEMENTS (IPD BILLS REPOPEN & OPD BILLS CANCELLATION):-

 Re-open/Cancellation: – following steps need to be followed: –

 In case of Reopen bill/Cancelled bills/Advance receipt cancellation of IPD bill, recommendation mail need to be sent by respective “Centre Manager” for approval of “HOD billing” with reason for cancellation.

• For OPD Bill cancellation: – following steps need to be followed: –
• For cancellation of OPD bill, approval of “Centre Manager” (CM) need to be
• After CM approval, signature of patients shall be also need to be obtained on cancelled bill.
• Reason for cancellation shall be properly mentioned in
• Along with Original cancelled bill, Revised bill copy shall be mandatory attached in all cases (except for refund cases) and shall kept in records for future reference than only refund will be processed.
• In event of unavailability of CM, than approval for OPD bill cancellation will be given be the “Respective Operations Regional Head”.
• OPD bills shall be cancelled within same date, in case of back date bills cancellation than approval shall be obtained from “HOD billing” 

 

• All OPD/IPD refund such as (enhanced TPA approvals or security refund) will be approved by respective “Operations Regional Head” 

• In case of “Cancellation of surgery because of any clinical reasons “refund will be processed only after approval of “Management”

• Refund shall be done in mode in which payment made by the patient, cash refund shall be discourage in exceptional circumstances where refund had been process in cash mode against payment made by the patient in any other mode such as (UPI, Cr Card) than prior approval of AVP –Finance is required.