Job Description

Job Title:Deputy Manager / Manager - Operations



Responsible For

Roles and Responsibility:

  • Prepare performance standards for the center in collaboration with the Cluster heads and the Corporate in line with strategic plans of the organization
  • Conduct regular analysis in centre, identify trends and collaborate with the Corporate Medical & Quality team to ensure appropriate action plans at put in place.
  • Devise and implement action plans for achievement of financial targets of the center
  • Focus on continuously enhancing Patient’s experience through interactions and involvement to determine expectations
  • Ensure that ethical medical practice is followed at all times at the center
  • Coordinate with the medical directors and ensure that all clinical policies and procedures within the Center meets the requirements of State/Local rules & regulations and other licensing or accrediting bodies
  • Conduct periodic clinical and medical reviews along with the Medical Directors and ensure timely execution of the initiatives/follow-up activities
  • Ensure maintenance of highest standards of hygiene and cleanliness in order to achieve least number of hospital acquired infections
  • Ensure that Bio Medical Waste management system is in place according to standards
  • Ensure compliance on Statutory Guidelines in consultation with corporate team
  • Interact with patients and attendants and build lasting relationships
  • Monitor the performance of the Center in terms of revenue & profitability against targets and take corrective steps as required
  • Oversee if the right number and quality of manpower is hired in accordance with the manpower planning
  • Overall responsible for staff attendance, leave and absenteeism

Skills required:

  • 5-8 years of experience in healthcare
  • Ability to handle Operational activities.
  • Strong leadership and decision making skills